Privacy Policy

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Updated on: 26/07/2026

Impac Engineering Ltd., company no. 510678006 (hereinafter: “the Company“), respects the privacy of users on its website, located at https://impac.co.il/en/ (hereinafter: “the Website“). Any person browsing the Website or using it shall hereinafter be referred to as: “the User“.

This Privacy Policy explains what personal information may be collected in the course of using the Website and contacting the Company through it, how the Company uses the information, to whom it may disclose it, and what rights the data subjects have. This Policy also applies to continued handling of a request initiated on the Website, including correspondence with the Company by email, telephone call, meeting, request for information, professional or commercial clarification, and receipt of an offer from the Company.

The Company controls the personal information collected through the Website and through the inquiries received via it. Use of the Website is also subject to the Company’s Terms of Use.

The Website is not intended for minors, and the Company does not knowingly collect personal information from minors without the consent of a parent or guardian, where such consent is required by law. If the Company becomes aware that information as aforesaid has been collected unlawfully, it will act to delete it, subject to the provisions of law.

In this Policy, the term “personal information” means data relating to an identified person or to a person who can be identified. “Person who can be identified” means a person who can be identified with reasonable effort, directly or indirectly, including by means of an identifying detail such as name, identity number, biometric identifier, location data, online identifier, or one or more data items relating to that person’s physical, health, economic, social or cultural situation, all as defined in the Privacy Protection Law, 5741-1981 (“Privacy Protection Law“).

Disclosure of Information to the Company

Disclosure of personal information to the Company is made voluntarily by the User. The User is under no legal obligation to provide the Company with personal information through the Website.

However, without providing the details marked as mandatory in the relevant form, the Company may not be able to handle the inquiry, contact the User, provide information to the User, assess the User’s needs, or prepare an offer for the User.

The User is requested to provide accurate, complete and up-to-date information. If the User provides the Company with personal information about another person, the User must ensure that they are entitled to do so and that the disclosure of the information is lawful.

What Information Do We Collect?

Information provided by the User

When completing a form on the Website, contacting the Company, or continuing correspondence with it, the Company may receive, among other things: (a) first name and last name; (b) telephone number and email address; (c) name of the company or organization represented by the User, the User’s role, and business contact details; (d) the content of the inquiry or message submitted to the Company; (e) information about the field of activity, product, raw materials, production needs, production line, machine, system, or solution in respect of which the inquiry was made; (f) professional, technical or commercial information that the User chose to provide for the purpose of examining the inquiry; (g) information included in correspondence, conversations, meetings, requests for quotations, and documents submitted in the context of continued contact with the Company.

Information collected when using the Website

When browsing the Website, technical information and information about the manner of use of the Website may be collected automatically, such as: (a) IP address; (b) device type, operating system, and browser type; (c) date and time of browsing and duration of the visit to the Website; (d) pages and content viewed on the Website; (e) actions performed on the Website, including clicking links or playing videos; (f) the Website address or referral source from which the User arrived at the Website; (g) communication data, performance data, error data and information security data; (h) online identifiers and information stored using cookies or similar technologies; (i) general location that can be inferred, at varying levels of accuracy, from the IP address or device settings.

Such information may be collected by the Company or through providers operating on its behalf services for hosting, maintenance, security, analysis of usage data, or external content embedded in the Website.

The User is requested not to provide, through the Website’s standard forms, sensitive information or confidential information that is not necessary for handling the inquiry. Disclosure of sensitive technical or commercial information will be made only after checking the need for it and by appropriate disclosure channels.

Purposes of Using the Information

The Company may use the collected information for the following purposes:

operating the Website, maintaining it and managing it on an ongoing basis;
receiving inquiries, responding and contacting the inquirer;
examining the inquirer’s needs and assessing the suitability of the machinery, systems, production lines, services or solutions offered by the Company for those needs;
preparing initial proposals, price quotations, specifications and professional or commercial information requested by the inquirer;
managing continued contact with customers, potential customers, suppliers and business contacts who have contacted the Company;
providing service, support and responses to professional or technical inquiries;
improving the Website, the content appearing on it, the user experience and the Company’s services;
analyzing browsing and usage data, generating statistical data and measuring Website performance;
detecting, preventing and handling malfunctions, misuse, hacking attempts, fraud and information security incidents;
protecting the Company’s rights, those of its employees, customers and third parties, resolving disputes and managing legal proceedings;
compliance with legal instructions, requirements of a competent authority and obligations applicable to the Company;
maintaining business, professional, accounting and legal documentation;
sending professional information, updates and marketing offers, if consent has been given for this or if such sending is permitted by law;
any other purpose clarified to the User at the time of collection of the information or for which the User has given consent.

Without derogating from the foregoing, the Company may use information, including aggregated, anonymous or non-identifying information, for analysis, research, development, improvement of services, and also for creating insights, models, statistics or derivative products, provided that such information does not personally identify the User.

Marketing Mailings

The Company may send the User professional information, updates and offers relating to its activities, if the User has given consent for this or if the mailing is permitted by law.

The User may at any time request not to receive further marketing mailings, באמצעות a removal mechanism included in the message or by contacting the Company using the contact details appearing at the end of this Policy. A request to be removed from marketing mailings will not apply to notices required for responding to an inquiry, managing an existing business relationship, providing service, or complying with a legal obligation.

Disclosure of Information to Third Parties

The Company will not disclose personal information to a third party except as necessary for one of the purposes detailed in this Policy, and in any of the following cases:

to the Company’s employees and to agents acting on its behalf, who need the information in order to perform their duties;
to suppliers providing the Company with hosting, cloud, computer, information security, website maintenance, development, online forms, email, customer relationship management, backup, measurement and data analysis services;
to suppliers assisting the Company in providing service, operations, marketing or managing contact with customers, subject to the consent required by law;
to the Company’s professional advisors, including attorneys, accountants, tax advisors, auditors, insurance companies and technology consultants;
to a competent authority or legal body, if disclosure of the information is required by law, a judicial order, a legal demand or for the purpose of conducting legal proceedings;
when disclosure of the information is required to prevent damage, fraud, misuse, breach of law or harm to the security of the Website, the Company, users or third parties;
in the context of a corporate restructuring, merger, acquisition, investment, transfer of activity, sale of assets or due diligence in connection with such a transaction, provided that the recipient of the information will be subject to appropriate confidentiality and use obligations;
in accordance with the User’s request, instructions or consent.

In addition to the above, the Company will be entitled to use information, including ancillary, anonymous or non-identifying information, for the purposes of analysis, research, development, service improvement, and for the creation of insights, models, statistics or derivative products, provided that such information does not personally identify the User.

Service providers processing information on behalf of the Company will be required to use it for the purpose of providing the service to the Company and in accordance with their agreements, the law and their roles.

External services embedded in the Website may process information as independent controllers of the information. Their use of the information will be subject to their privacy policies and terms of use.

The User waives any claim or demand against the Company and/or anyone acting on its behalf in connection with the disclosure of details as aforesaid.

Transfer of Information Outside Israel

Some of the Company’s service providers may operate systems, servers or teams outside Israel. Therefore, personal information may also be stored or processed in other countries. Transfer of information outside Israel will be carried out in accordance with applicable law, and where required, using contractual arrangements or appropriate safeguards.

The law applicable in the country to which the information is transferred may grant a different level of protection from that existing in Israel.

Cookies and Similar Technologies

The Website may use cookies and similar technologies for its proper and secure operation, storing preferences, measuring Website usage, detecting faults and improving the browsing experience. Cookies are small information files stored in the browser or on the User’s device.

Some cookies are essential for the Website’s proper operation. Other cookies may be used for functionality, measurement and analysis of usage data. Where the User’s consent is required by law for the operation of non-essential cookies, they will be activated according to the User’s choice in the cookie mechanism displayed on the Website.

The Website may include content or services operated by third parties, such as video services like Vimeo. Such third parties may activate cookies or collect information when using the embedded content, in accordance with their privacy policies.

The User can manage cookie preferences through the mechanism displayed on the Website or through browser settings. Blocking certain cookies may impair their availability or the operation of parts of the Website.

Storage of Information

The Company will retain personal information for the period reasonably required for the purposes for which it was collected, including for handling inquiries, managing business contact, providing service, maintaining records, protecting the Company’s rights and complying with legal obligations.

In determining the retention period, the Company will take into account, among other things, the type of information, the purpose of its collection, the nature of the contact with the subject of the information, and the legal requirements.

Information Security

The Website implements up-to-date systems and procedures for information security. While these systems and procedures reduce the risks of unauthorized intrusion, they do not provide absolute security. Therefore, the Company does not undertake that the Website services will be completely immune from unauthorized access to the information stored therein.

Right of Access, Correction and Deletion

Any information stored by the User through the Company’s Website will be stored voluntarily and with the User’s full consent, and will be kept in the Company’s databases, for the purposes detailed in this Privacy Policy.

Pursuant to section 13 of the Privacy Protection Law, 5741-1981, every person is entitled to review information about them that is held in a database. A person who reviewed information about them and found that it is incorrect, incomplete, unclear or outdated may approach the Company with a request to rectify or delete the information.

Deletion of the information may also be possible in other circumstances, in accordance with your rights under the Privacy Protection Regulations (Instructions regarding information transferred to Israel from the European Economic Area), 5783-2023, as applicable to your case, and in this context you may be entitled to request deletion of information collected about you and not transferred to us directly, provided that such information is not required for law enforcement or for the protection of state security in accordance with the law.

Such a request should be addressed to the Company at the following email address: sales@impac.co.il

Notwithstanding the above, the Company may retain information about the User even after a deletion request, where required or permitted by law, including for the purpose of maintaining records, documenting actions performed on the Website, managing or defending in legal proceedings, debt collection, preventing fraud or misuse, enforcing terms of use, complying with a legal or regulatory obligation, or protecting the public interest or another legitimate interest of the Company.

Changes to the Privacy Policy

The Company may change and/or update its Privacy Policy from time to time, without the need to give prior notice of the making of such changes and/or updates. Such changes will take effect immediately upon publication on the Company’s Website. Your continued use of the Company’s Website will be deemed to be your consent to the Privacy Policy as amended.